Privacy Policy

Internet Privacy Statement

This Privacy Policy outlines the manner in which The Agency ("we," "us," or "our") collects, uses, discloses, and protects the personal information provided by users ("you" or "your") on our website ("Website"). We are committed to ensuring the privacy and security of your personal information and strive to comply with the privacy laws and regulations in New Zealand, including the Privacy Act 2020 ("Privacy Act").

1) Information Collection

  1. Personal Information: We may collect personal information from you when you voluntarily provide it to us, such as when you register for an account, submit an inquiry or contact form, make a purchase, or interact with our Website in any other way. The types of personal information we may collect include but are not limited to your name, email address, postal address, phone number, and any other information you choose to provide.
  2. Automatically Collected Information: We may also collect certain information automatically when you visit our Website. This may include your IP address, browser type, operating system, referring URLs, and information about your usage patterns through cookies or similar technologies. This information helps us improve our Website and tailor our services to better suit your needs.

2) Use of Information

We will use the personal information we collect for the following purposes:

  • To provide and improve our services to you. b. To process and fulfill your requests, orders, and payments. c. To communicate with you regarding your inquiries, purchases, or account-related updates. d. To send you promotional materials or newsletters if you have opted to receive them. e. To personalize and enhance your experience on our Website. f. To analyze and improve the effectiveness of our marketing and advertising campaigns. g. To comply with legal obligations and protect our rights and the rights of others.
  • We may aggregate and anonymize your personal information for statistical or research purposes. Such aggregated information will not identify you personally and may be used by us or shared with third parties.


3) Information Sharing and Disclosure

We may disclose your personal information to third parties in the following circumstances:

  1. With your consent or at your direction.
  2. To our trusted service providers who assist us in operating our Website and conducting our business. These third-party service providers are required to maintain the confidentiality and security of your personal information.
  3. When necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
  4. To protect our rights, property, or safety, as well as the rights, property, or safety of others. e. In connection with a corporate merger, acquisition, or sale of assets, in which case your personal information may be transferred to the acquiring entity.

4) Collection of personal information

The purpose of personal information that we collect from you will depend on how you interact with The Agency's website. This section will explain, in the broad sense, just how personal information may be collected via our website, and how this personal information contributes to the development of The Agency's website.


This website uses cookies. Cookies are pieces of information that a website can transfer to an individual's computer hard drive for tracking site usage, user navigation and customising site information to further improve and enhance the user experience. Most internet browsers are pre-set to accept cookies. However, if you are concerned about the use of cookies you do have the option to opt out and refuse the transfer of cookies to your computer's hard drive. If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. Please contact the company which produces your browser if you require assistance.

Online Forms

When submitting personal information on some of our sites for the purposes of an enquiry, we will collect details such as your name, e-mail address and some details of your personal interests and needs. Some of this information is essential for us to be able to identify accurately who is using the service so that we may be able to respond to your requests and as such, is indicated by mandatory fields. Mandatory information requirements are clearly identified and are denoted by an asterix (*). You will also be prompted when submitting a form if mandatory data has not been completed.

Other types of information, such as your age and gender, are collected to help us profile who is using the services and what their interests are. Information of this type is optional.

Generally, you may be asked to provide personally identifiable information when you:

  • Send us your comments or suggestions;
  • Create a link to The Agency's site;
  • Register for The Agency's services;
  • Subscribe to The Agency's publications;
  • Request sales and advertising information; and/or
  • Submit an enquiry.


4) Use of Personal Information

The Agency uses your personal information as specified and for the provision of our services to you now, or in the future. The personal information we gather from your use of our website enables us to provide better services which are tailored to your needs. The personal information may be used as follows:

  • Recording usage patterns for the purpose of data analysis in relation to The Agency's Website. The information gathered for this purpose remains anonymous;
  • Registering, amending or deleting your personal information, at your request
  • To respond to your submissions, enquiries, feedback, ratings, comments or complaints;
  • Communicating with you in relation to publications, marketing information and special events. The Agency will only record your email address if you subscribe to The Agency's publications. It will only be used for the purpose for which you have provided it.
  • Analysing your personal information and conducting credit reporting checks, research, investigations and information broking;
  • Third party concierge services relating to the property services provided by The Agency.

You may advise The Agency if you do not wish to receive ("opt out") of any publications, marketing information or special events from The Agency.

5) Disclosure of Information

In providing your personal information you consent to us collecting, storing and using your personal information in the manner set out above, and you consent to us disclosing your personal information to our related bodies corporate and each of their officers, contractors, employees and agents who may collect, store and use your personal information in the manner set out above. Your personal information is not shared with any other related third parties unless explicitly and expressly communicated when you submit the information. The personal information is contained and access is restricted to The Agency's authorised personnel only. However, where it is necessary for law enforcement purposes or where we believe there is threat to a person's safety or health, we may need to disclose your personal information to third parties as required by law.

The Agency acknowledges that you will click through to third party sites from our website and recommends that you refer to the privacy statements of the sites you visit. The Agency assumes no responsibility for information and content of third party sites.

6) Disclosure of Personal Information Overseas

Some of the related third parties referred to above to whom we disclose personal information may be located in Australia and in other countries, including the Philippines and Malaysia. We take reasonable steps to satisfy ourselves that the third party entity has a commitment to protecting your Personal Information in accordance with the APPs and the requirements of the Privacy Act. However, you acknowledge that, by agreeing to the disclosure of your Personal Information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipients compliance with the Australian privacy law in relation to your Personal Information and we will not be liable to you for any breach of the Australian privacy law by these overseas recipients. On this basis, you consent to such disclosure.

7) Dealing with us anonymously

You have the option of not identifying yourself unless by law you are required to do so, or it is impracticable not to do so.

8) Information is up-to-date

It is important that the personal information we collect from you is accurate, complete and up-to-date. You can contact us at any time to access or update your personal information or to tell us that the information we hold about you is inaccurate or incomplete.

9) Personal Information Security

Any information collected by The Agency is held with the strictest confidence. The Agency takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure and information is securely stored and access is restricted to authorised The Agency personnel only. You may request access to any of your personal information, or request that The Agency remove any of your personal information it holds by sending a request to our privacy officer.

10) Information and Complaints

If you require more information, or have any complaints regarding how The Agency may have collected or used your personal information, you may contact The Agency in any of the following ways:


The Privacy Officer
The Agency
PO Box 7768